Terms of Service

Last updated: July 10, 2026

Accessibility Audit Service ("we", "us", "our") — Terms governing use of our accessibility audit service. By purchasing or using our Service, you ("Customer", "you") agree to these Terms. If you do not agree, do not use the Service.

1. Service Description

The Accessibility Audit Service provides automated WCAG 2.2 AA compliance scanning of publicly accessible website URLs. We deliver a styled PDF report documenting detected issues, severity ratings, and fix recommendations.

Tier	Price	What You Get	Turnaround
Basic	$249 (one-time)	1 URL scanned, 16 checkpoints, styled PDF report	Within 24 hours
Full Site	$499 (one-time)	Up to 50 URLs, executive summary, styled PDF report	Within 48 hours

2. Payment Terms

All prices are in USD and are one-time payments. No subscription, no recurring fees. Payment is processed securely by Stripe, Inc. We do not store payment card details. Payment is due at the time of purchase; the audit will not begin until payment is confirmed.

3. Refund Policy

We offer a 100% refund if:

• The scan fails to complete due to a technical error on our side
• The report does not meet your needs (our judgment exercised reasonably)
• You request a refund within 14 days of purchase, before significant work has begun on a Full Site audit

To request a refund, email support@ericjoye.com with your order reference. Refunds are processed within 5–10 business days back to the original payment method.

4. Customer Responsibilities

You agree to:

• Provide accurate and complete information (email, URL) at the time of purchase
• Ensure you own or have authorization to request an audit of the submitted URL(s)
• Not use the Service to scan websites you do not own or have permission to test
• Not use the Service for illegal, abusive, or fraudulent purposes
• Not attempt to reverse-engineer, scrape, or abuse the scanning engine

5. Our Responsibilities

We agree to perform the audit using reasonable skill and care, deliver the report within the stated turnaround time, keep your data confidential as described in our Privacy Policy, and refund in accordance with Section 3.

6. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." We make no warranties, express or implied, regarding completeness, accuracy, legal compliance, or uninterrupted service. Automated scanning cannot detect every accessibility issue. Manual testing by a qualified accessibility professional is recommended for full compliance verification.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE for any indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or business opportunity; or any damages arising from your use or inability to use the Service. Our total liability for any claim is limited to the amount you paid for the specific audit giving rise to the claim.

8. Intellectual Property

You retain all rights to your website and its content. The audit report is delivered for your internal business use. We own the scanning engine, report template, methodology, and aggregated, anonymized data used for service improvement.

9. Confidentiality

We treat your audit results and personal information as confidential. We will not share your report with any third party without your consent or use your website content beyond performing the audit. We may disclose information if required by law.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA. Any disputes shall be resolved exclusively in the courts of Delaware.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date, posting a notice on our website, or email notification. Continued use after changes constitutes acceptance.

12. Contact

Email: support@ericjoye.com
Service: Accessibility Audit Service